Reviews

Overall Net Promoter Score (NPS)

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NPS Breakdown

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What is NPS?

The NPS for any given brand is a whole number ranging from -100 to 100 that provides an indicator of customer satisfaction. The higher the number, the more satisfaciton.

To calculate the NPS, count all the responses, group the responses by type, then subtract the percentage of detractors from the percentage of promoters:

NPS = (% Promoters) - (% Detractors)

Promoters and Detractors are determined by their response to the NPS question, "How likely are you to recommend SatoshiVPN to a friend or colleague? 0 - 10"

The response types are categorized as follows:

Detractors: 0,1,2,3,4,5,6
Passives: 7,8
Promoters: 9,10
We publish our unfiltered NPS data here at the end of every month so that you know transparently how other customers feel about SatoshiVPN.
Raw Data

Month NPS Promoters Passives Detractors
Sep 2020 0 50% % 50%
Aug 66 83% % 17%
Jul 67 67% 33% %
Jun 22 48% 26% 26%
May 100 100% % %
Apr 100 100% % %
Mar 0 % % %
Feb 0 % % %
Jan 0 % % %
Dec 0 % % %
Nov 0 % % %
Oct 0 % % %