Overall Net Promoter Score (NPS)



NPS Breakdown

What is NPS?

The NPS for any given brand is a whole number ranging from -100 to 100 that provides an indicator of customer satisfaction. The higher the number, the more satisfaciton.

To calculate the NPS, count all the responses, group the responses by type, then subtract the percentage of detractors from the percentage of promoters:

NPS = (% Promoters) - (% Detractors)

Promoters and Detractors are determined by their response to the NPS question, "How likely are you to recommend SatoshiVPN to a friend or colleague? 0 - 10"

The response types are categorized as follows:

Detractors: 0,1,2,3,4,5,6
Passives: 7,8
Promoters: 9,10

We publish our unfiltered NPS data here at the end of every month so that you know transparently how other customers feel about SatoshiVPN.

Raw Data

Month	NPS	Promoters	Passives	Detractors
Feb 2023	0	%	%	%
Jan	100	100%	%	%
Dec	100	100%	%	%
Nov	100	100%	%	%
Oct	0	%	%	%
Sep	0	50%	%	50%
Aug	100	100%	%	%
Jul	100	100%	%	%
Jun	0	50%	%	50%
May	0	%	%	%
Apr	-100	%	%	100%
Mar	-100	%	%	100%