Frequently Asked Questions

What is a VPN?
A VPN provides a private network from a public internet connection so that you can mask your IP address and connect to the internet in a way that is safe and secure.

How does a VPN work?
A VPN works by routing your computing device's internet connection through your chosen VPN's private server rather than your internet service provider (ISP) so that when your data is transmitted to the internet, it comes from the VPN rather than your computer.

How do I create a SatoshiVPN account?
It is not possible to create a SatoshiVPN account. Every SatoshiVPN server is created privately and anonymously.

Where are SatoshiVPN's servers located?
You may choose from servers located in New York, Toronto, San Francisco, London, Amsterdam, Frankfurt, Bangalore, and Singapore.

Are there any data transfer limitations?
We limit each server to 1 TB of bandwidth transfer per month. For context, the average household in the United States uses about 250 GB per month.

How do I reconcile that anonymity can be abused?
Using SatoshiVPN servers to conduct illegal activity is strictly against our Terms of Use.

Next, we stand with rulings from the United States Supreme Court as staunch supporters of free speech:

"The right to remain anonymous may be abused when it shields fraud. But speech by its nature will sometimes have unpalatable consequences, and, in general, our society accords greater weight to the value of free speech than to the dangers of its misuse." - Justice John Paul Stevens

What are the technical specs of the server CPU?
Each server includes 1 shared virtual CPU powered by a Intel Xeon processor for fast encryption of your data.

Which networking algorithm does the operating system use?
We configure the TCP BBR networking algorithm for Linux. BBR ("Bottleneck Bandwidth and Round-trip propagation time") is a networking congestion control algorithm that tells the server how fast to send data. Dowload and upload speeds on SatoshiVPN servers can be up to 100% faster than a standard server configuration—with the most gains being most noticable for users with poor network connectivity. Read more about BBR:

What is Outline?
Outline is a VPN software that makes it easy for anyone to set up their own VPN server. The code behind Outline is open-source, has been audited by a third-party, and uses modern a protocol, Shadowsocks, and 256-bit key encryption.

Which operating systems does Outline support?
Outline supports the most popular operating systems, including:

Why can't I connect to the internet with Outline running?
First, make sure your server is still active. If your server has been deleted, you'll need to disconnect the key in your Outline client that is attempting to reach your server. Next, simply create a new SatoshiVPN server and add your new key to Outline.

If your server is still active and you can't connect to the internet with Outline running, then there is most likely a problem with your local internet connection. Disconnect your Outline key and attempt to visit a website that is normally available to you in order to verify your internet connection status.

Why is my transaction "Pending"?
Most transactions are confirmed within the expected confirmation time window. However, during times of unexpected increases in transaction activity, the Bitcoin memory pool can become congested, leading to longer than usual confirmation times.

Can I request a refund?
Refunds are only offered for incomplete server payments or a failure to provide service.

Incomplete payments:
You may request a refund once your incomplete payment is confirmed on the Bitcoin blockchain. A form will appear on your server payment page with a place to enter your Bitcoin wallet address for the return transfer. Refunds may take up to 7 days to process.

Refund requests that are not completed within 30 days of an incomplete payment will be forfeited to SatoshiVPN.

Service failures:
Please contact us with your Server ID so that we can investigate.

Where can I buy Bitcoin?
Buying Bitcoin depends on your location and the currency you have available to exchange. We recommend doing a search in your region to find a seller that best suits your needs. Search "Buy Bitcoin" on DuckDuckGo.

Do you log my traffic?
No. SatoshiVPN never logs your web traffic.
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